Subscription Refund Policy

1. Monthly subscriptions

The complete Kundan HQ software subscription is currently $99 per month. It renews automatically each month until cancelled. You may cancel through the Stripe billing portal in Settings or by contacting us before the next billing date. Cancellation prevents future renewal charges and takes effect when shown in the Stripe portal.

Except where law requires otherwise, a monthly charge that has already been processed is non-refundable and is not prorated for partial-month use, unused features, failure to sign in, or a merchant’s decision to stop using the Service. If Kundan HQ permanently discontinues paid access during a period already paid, we will provide a reasonable prorated refund or service credit for the unused period.

2. Optional Launch Concierge

The one-time $399 Launch Concierge fee reserves personal launch capacity and covers the services described on the Pricing page. It does not recur. A merchant may request a full refund within three calendar days after purchase only if Kundan HQ has not begun discovery, configuration, scheduling, onboarding preparation, or delivery of materials. Once work begins or personal time is reserved, the Launch Concierge fee is non-refundable except where required by law or where Kundan HQ cannot provide the purchased service.

Private Onsite Setup, travel, physical inventory entry, custom development, and other separately scoped work are governed by the written proposal or statement of work accepted for that engagement.

3. Duplicate, unauthorized, or incorrect charges

Contact security@kundanhq.com promptly, preferably within 30 days, if you believe a Kundan HQ charge is duplicate, unauthorized, or incorrect. Include the account email, charge date, amount, and a description, but never send a full card number. We will investigate against Stripe records. Reporting within 30 days helps us investigate but does not waive a longer non-waivable right provided by law or a card issuer.

4. Billing adjustments and taxes

A credit or billing-date adjustment is handled according to the amount and effective date displayed in Stripe. Taxes and fees returned by a government authority or payment provider will be handled as required by law. Promotional, goodwill, or service credits have no cash value, are not transferable, and may expire as stated when issued.

5. Merchant storefront purchases

A storefront purchase is a sale by the merchant identified on that storefront. The connected merchant is the seller and merchant of record, receives the payment in its Stripe account, controls its return policy, and is responsible for products, shipping, cancellations, refunds, and customer support. Kundan HQ is the software provider and does not take title to the jewelry or hold the sale proceeds.

Customers should contact the merchant first. The merchant can issue a full or partial refund through Kundan HQ’s Online Orders tools or Stripe, subject to the merchant’s policy and applicable consumer law. A “final sale” policy does not eliminate remedies that cannot legally be waived, including remedies that may apply to damaged, incorrect, misdescribed, or undelivered goods.

6. Payment disputes

Before opening a chargeback, a customer should contact the merchant when practical so the merchant has an opportunity to resolve the issue. Opening a dispute does not guarantee a refund; Stripe and the card networks decide disputes. Merchants should respond through Stripe and should not issue a duplicate refund on an amount already disputed unless Stripe instructs them to do so.

7. How to request help

For a Kundan HQ subscription or optional-service charge, email security@kundanhq.com. For a jewelry purchase, use the contact information on the merchant’s storefront policy or order email. Refunds, when approved, are sent through Stripe to the original payment method and may take additional time to appear based on the bank or card network.